So we were driving through on a road trip and my 2 year old son left his shoes behind. The amazing staff mailed the shoes back. Thank you so much!!! The food is good too.
After having recovered from a stomach virus, I went to Bob Evans looking for a bland dinner that would not upset my digestive tract. I ordered the meatloaf with mashed potatoes and gravy, green beans with ham and a side of coleslaw. The waitress only offered as dinner rolls with our meal so we had to ask for the banana bread. She brought the banana bread promptly along with our drinks. When are meals arrived, my mashed potatoes had no gravy and I was missing my order of coleslaw on the side. The server was not the same as the original waitress who took our order. "What we have here is a failure to communicate."--Cool Hand Luke. That was the last that we saw of either the server or the waitress for some time. When I finally got my gravy, the mashed potatoes were cold. I generally finish my first glass of iced tea about halfway through the meal and leave it at the edge of the table so the waitress will notice it and bring another. Tonight that was not going to happen. We received our check sometime later and I asked for a large chocolate chip cookie on the way out. It was not warm, in fact, it was not fresh either. We generally eat at this Bob Evans once a week. Will I go back? Yes. But I will be much more vocal about any lapses in service.
Somewhat slow in bringing food. It was cold in temperature. Good food and friendly service.
Imagine you and your wife trying to have a quiet meal when your meal isn't very good and no one asks, then you find it difficult to get a refill on your tea and then you want your bill but can't find your waitress. What could be worse? The staff seats a large family with undisciplined toddler tyrants right on top of you and your wife when the restaurant is virtually empty. Yea, that happened. Avoid this establishment.
We love going to bob evans we have always had great service!! My daughter loves to go and asks to go every time we pass by lol