The staff are knowlegable and helpful, but the location is small and it’s difficult to move around if you have extra bags or you’re not going in by yourself. The shop is just within the entrance of the Sheraton hotel and it’s a busy area, making it tough to hear the ukes as you play them. (This is a big minus if you’re planning to drop $1k or more on an instrument.) I must also relate a particularly bad experience I had. When I visited the store around 5pm on a Monday evening, there was a Japanese television production taking place in the store and I couldn’t get in. This was inconvenient for me as I had visited the store the previous day to look at their instruments and I was returning to make my purchase. It must be said that there was no signage to indicate the temporary closure during the production, and there was no sign or notice on the previous day when I first visited. (I would have planned accordingly with proper notice.) I would have walked right in, but one of the TV handlers stopped me at the door. I don’t know how long the store was closed, but I was outside at least 10 minutes before I asked the handler and he expected the production to take an additional hour or more. If you shop here I’d recommend checking The Ukulele Store nearby as well. They have almost as much selection (probably 85 or 90% as many instruments) and they carry other items. There’s space to move around and sit if you like, and best of all it’s q-u-i-e-t. You can really hear the ukes when you play them.
Located inside the Sheraton hotel. This is probably the biggest ukulele store in Waikiki (but there are bigger ones elsewhere on the island). They have a nice selection of instruments ranging from beginner level to professional quality.
Friendly staff wide array of choice, from cheap souvenir uke to really top of the line.
The girl was nice and helpful. The other guy absolutely indifferent to the customer. Decent choice of ukuleles but they are not knowledgeable - or at least not willing to help you.
Great selection and great people working